COVID-19 Protocols & Procedures

Entering / Exiting the Facility
Anyone entering and/or leaving the facility will be required to wash their hands and/or use our hand sanitizing stations which can be found throughout the facility.

Health Records
All staff, parent/guardians and participants require a daily health questionnaire along with temporal temperature (100.4 or less) reading to be completed in order to enter the facility or participate in any program. We will reserve the right to refuse any potentially ill person admittance in any program or our facility. This will enable our contact tracing and ability to notify our customers of any exposure or confirmed cases within our population.

Staff are required to complete the daily health questionnaire and temporal temperature reading upon entering the facility. Any staff members who shows signs of symptoms and/or has a 100.4 degree temperature will be sent directly home before entering work. Symptomatic employees will be required to show proof of negative COVID-19 test or quarantine themselves for a minimum of 14 days prior to returning to work.

Face Masks
All children and staff members will be required to wear PPE in all common areas outside the gym and at all times unless participating in intense drills which will be kept social distancing with a goal of 6 feet.

Hand Washing
All groups will hand sanitize / wash their hands after every activity.

Drop Off / Pickup
During mini camp hours parents/guardians will not be allowed inside of the facility. We have updated our check-in/check-out process to limit the amount of people in our facility. Children will be checked in at the door and handed off to their counselor. The same process will apply during check-out.

All equipment will be cleaned and wiped down prior to use in any program. We will be limited the use of our standard equipment.

Game Play
There will be no basketball scrimmaging or game-play at this time.

Group Size
This mini camp will be restricted to 8 children per session. We will maintain 2 separate groups of 4 children who will remain with the same instructor for the entire camp.

Refunds and Credits
Due to our limited space we are unable to provide any cash refunds for missed programming. We will credit your company account for any missed camp date with at least 48 hours notice or more. There will be no make-ups for a camp day missed and/or cancelled within 24 hours of scheduled start time unless accompanied by a doctor’s note

SAMPLE CLEANING CHECKLISTThis gets filled out daily and checked by supervisor on site. For viewing purposes online only.

SAMPLE SIGN IN SHEETUpon entrance every child’s guardian will need to complete this. For viewing purposes online only.

Frequently Asked Questions

This FAQ list is a tool for our parents, players, and staff to seek answers to commonly asked questions. If you do not find your question in this list, please email or give us a call.

While we recognize that things will be constantly changing and being updated, we want you to know that we are well prepared to return to play and our plans meet, if not exceed, recommendations from the Center for Disease Control, New York State and our local government.

We will constantly update this FAQ list as needed – Dated July 24th, 2020

Q: When will Basketball Stars Sports re-open?
A: Basketball Stars has been operating small and private group training in Hamptons since June. We will open our facility in a limited matter beginning on August 3rd and hopefully becoming fully operational by September.

Q: What programs start on August 3rd?
A: We will be offering basketball mini camps, personal training, rentals and outdoor multi-sport came in late August

Q: Will temperatures be taken on site before someone can gain entry?
A: Yes, everyone entering the Basketball Stars facility or outdoor programming will have their temperature taken with a touchless thermometer. Anyone with a temperature above 100.4 will be denied entry.

Q: Will campers be sharing equipment?
A: We have implemented an array of drills and activities into our curriculum that will not require the use of shared equipment. Equipment, at times, may be shared within a group. All equipment will be cleaned and disinfected prior to use in every session.

Q: Will players be required to bring their own basketball to the gym?
A: No, BSNY will supply clean basketball daily. Our goal is to ensure all equipment being used is properly disinfected and while limiting the possibility for bringing contaminated objects into our facility

Q: What facilities will you be using when we return to play?
A: Basketball Stars will be using our own facility along with central park and other various local parks.

Q: How will staff be prepared to re-open and return to play?
A: Staff will be trained and prepared to operate under all the new guidelines required to re-open. All staff will be required to wear PPE when children are present. They will also adhere to our COVID-19 screening process before entering the building and/or programming daily.

Q: How will the experience in your programs be different for the kids?
A: The areas in the gym will be used by less players/coaches as in pre-COVID-19 times. Common areas (bathrooms, seating areas etc.) will support physical social distancing as required. No parents will be allowed in our facility during program hours along with hand washing upon entry and exit. Face masks will be required when entering/exiting and while in common areas. Coaches will wear face masks when children are present.

Q: What steps are being taken to ensure Basketball Stars is providing a safe environment?
A: We have an intense and constant cleaning/sanitation process throughout the day including all touch points, and equipment. A deep clean will occur every night during our closing process. We have outfitted the facility with a dozen more hand sanitizing stations social distancing markers, and signage / posters of required practices. All cleaning products are nonhazardous, and EPA registered to kill COVID-19 and are

Q: What will be the process if someone tests positive after we have been in the gym together?
A: Temperature, attendance and COVID-19 questionnaire are required for entry into any program AND will be taken at every session. The staff will contact trace and notify those who may have been exposed immediately upon being notified that someone has tested positive or shows symptoms.

Q: Are we guaranteed that our player safe once we return to play?
A: BSNY is doing everything necessary to make our programs safe. Safety for the kids is our top priority. However, nothing is risk free. We have the proper safety policies and procedures in place to minimize risk to all players, families and staff while at our programming.

Q: Who should seriously consider NOT returning to play or sessions?
A: People who are personally, or living with someone effected: Diabetes, Chronic lung disease including Asthma, severe obesity, chronic kidney disease, heart conditions, immunocompromised(e.g. transplant recipient, needing immunosuppressant medications (e.g. steroids, biologics, etc.) and age greater than 65 years.

Q: Will masks be required?
A: Yes. Everyone entering the facility or checking in for a program must have a mask on. Coaches will be required to wear masks when children are present while players can remove their mask once they are active and socially distanced. Masks are required by all in common areas at all times (bathroom, entry, stairs, etc.)

Q: What happens if someone shows symptoms after arriving at the gym?
A: Parents will not be allowed to leave their child until the temperature is taken and is below 100. If someone becomes symptomatic after the start of their session, they will be quarantined immediately, and we will communicate with the family immediately. We will enforce a post-symptom protocol. The staff will contact trace and notify everyone who could have possible been exposed.

Q: Is capacity/attendance being limited?
A: Yes, all programs are being limited in attendance by approximately 50% to uphold social distancing guidelines. Sessions will be scheduled to allow smaller groups per court. Time between session will be built in to allow exit from/entrance to each session with the least amount of contact between the sessions’ attendees and pre-screening at the entrance. We will be cleaning and disinfecting before every program session begins

Q: When will game play and leagues begin again?
A: This return to play is a slow, watch and observe process. Safety is the priority and are hoping that teams will resume in September. As of now, Phase 4 allows competitive outdoor play to resume in NYC.

Q: Will there be water available to the players at the facility?
A: Water fountains will not be available for use. Every player/coach is required to bring their own water bottle, clearly/prominently labeled with their name, to their session.

Q: Do I drop my child off outside?
A: There will be a check-in line for when the program begins. You check in at the door and wait until their temperature is taken and questionnaire completed so they may enter the facility and/or program.

Q: Will parents be allowed to stay at their player(s)’ session?
A: Parents and/or guardians will not be allowed to stay. A staff member will make an announcement when a session is exiting, and we will have staff assist with this process.

Q: Will the bathrooms be open?
A: Yes, but access will be limited in the number of occupants at any one time and monitored throughout all sessions.

Q: Before I come to a session, is there anything I should do?
A: Yes, bring PPE (mask) with you and for your child and ask yourself the 5 simple questions below. If you answer yes to any of them, you should consider not coming to that session or program.
1. Do you have a sore throat, fever, body aches, cough or difficulty breathing that is new?
2. Have you or a person within your household travelled outside of the region or the United States within the last 30 days?
3. Have you cared for or lived with a person who tested positive for COVID-19?
4. Have you been tested for COVID-19 in the past 14 days and are you waiting for results or was the result positive?
5. Do you work at a skilled nursing facility or assisted living facility that has a COVID-19 concern?

Q: Is there a plan in place to manage symptoms during a session?
A: Yes. Our staff will be trained and monitoring children throughout each session.

Q: Do I need to sign any waiver for my child before he/she may return to play?
A: Yes, you will need to sign a recently updated waiver before your child may attend a session. You will receive that waiver either via online, email, or on-site.

Q: Is it OK for my child to bring possessions into the facility?
A: All possession brought must remain in a backpack or bag. We STRONGLY encourage everyone to leave personal items not required at home.

Q: Who can I contact if I have questions or concerns during this return to camp?
A: As always, our team is here ready to help. You can reach out via email or call (646) 692-3273.